Privacy policy.

1. Introduction

Fern Landscape Garden Co. Ltd (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (ferngardens.net) or engage with our services.

2. Who We Are

We are Fern Landscape Garden Co. Ltd, a limited company registered in Scotland. Company number: SC801149. Registered office address: 157 Clark Avenue, Musselburgh, Scotland, EH21 7FD. Contact email address for all enquiries including queries about this privacy policy is info@ferngardens.net

3. Information We Collect

3.1 Information You Provide to Us

When you interact with our services, we collect personal information that you voluntarily provide to us, including:

Name and contact details
Enquiry and project details
Property information relevant to landscape and gardening services
Payment information

3.2 Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device, including:

IP address
Browser type and version
Time zone setting
Operating system
Information about your visit including pages viewed, journey through the site, and interaction with advertisements

3.3 Cookies

Our website uses cookies to enhance your browsing experience. We use cookies to:

Measure website performance and usage
Enable advertising functionality through Google Ads
Remember your preferences
You can control cookies through your browser settings. Disabling cookies may impact your website experience.

4. How We Use Your Information

4.1 We use your personal information for the following purposes:

To provide and manage our landscaping and gardening services
To process and fulfil your enquiries
To improve our website and services
To send service-related communications

4.2 Legitimate Interest

We may use your contact information for marketing purposes based on legitimate interest. Our legitimate interest assessment has determined that:

Our marketing is relevant to your previous enquiries or services
The impact on your privacy is minimal
You can reasonably expect to receive such communications as a business client
You can unsubscribe at any time
You have the right to object to processing based on legitimate interest at any time.

5. Data Sharing and Third-Party Processing

Your personal information will be used with the following third parties to deliver our services:

5.1 Jobber

We use Jobber to manage customer enquiries and service delivery. Your information is stored on their platform and processed according to their privacy policy and our data processing agreement with them.

5.2 Google Ads

We use Google Ads for advertising purposes. This involves sharing information for ad performance measurement and targeting.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including:

Providing our services
Complying with legal obligations
Resolving disputes
Enforcing agreements

8. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure (“right to be forgotten”)
Right to restriction of processing
Right to data portability
Right to object to processing based on legitimate interest
Rights related to automated decision making and profiling
To exercise any of these rights, please contact us at info@ferngardens.net

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

10. Complaints

If you have concerns about our data processing activities, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us by email info@ferngardens.net or by calling 0131 581 8401